Refund Policy

1. Who this covers

Hue & Hair is operated by Ascend Leads, LLC ("we," "us," or "our"). This policy explains refunds and cancellations for the two kinds of payment that pass through Hue & Hair:

• Subscriptions — what a salon or stylist pays us for the Hue & Hair software (Section 2).
• Salon payments — what a client pays a salon for services, deposits, no-show fees, products or memberships (Section 3).

It sits alongside our Terms of Service. If the two ever differ, the Terms of Service govern.

Early access. Hue & Hair is in an early-access period. During it, every feature is available at no cost and we don't collect payment details. Before paid plans begin, we'll tell you by email at least 30 days in advance. You'll never be charged unless you choose a paid plan.

Card and PayPal payments to salons are also paused at the moment, so no new salon charges are being made.

2. Hue & Hair subscriptions

During early access nothing is charged, so there is nothing to refund. The rest of this section applies once paid plans begin and you choose one.

2.1 Refunds

Subscription fees are billed in advance, monthly or annually, and are generally non-refundable. We may provide a refund at our discretion for technical issues or service failures on our part.

2.2 Cancelling a card subscription

You can cancel at any time from the billing page in your account settings. After you cancel, your access continues until the end of your current billing period.

2.3 Cancelling a PayPal subscription

PayPal does not offer a "cancel at the end of the period" option. Cancelling a PayPal subscription takes effect immediately: paid features end as soon as you confirm, and the rest of the current billing period is not refunded automatically. You will see this warning before you confirm.

2.4 Anything else

For any situation this section does not cover, email us at support@hue-and-hair.com. We review each request case by case.

3. Payments to a salon

When you book or buy from a salon through Hue & Hair, your payment is between you and that salon. The salon sets its own prices, deposits and cancellation policy, and decides refunds for its services. Hue & Hair provides the software the salon uses; we are not a party to that payment.

• To ask for a refund of a deposit, service, no-show fee, product or membership, contact the salon directly.
• Only the salon's owner or manager can issue a refund in Hue & Hair. A refund cannot be larger than the amount paid, less anything already refunded.
• When a salon refunds a booking because the client asked to cancel, the refund is limited by the salon's cancellation policy, which depends on how long before the appointment you cancel. Cancelling earlier can mean a full refund; closer to the appointment, a cancellation fee may be kept or no refund may be available.
• Refunds of card payments go back to the card that was charged.

If you cannot resolve a refund with the salon, email us at support@hue-and-hair.com. We review each request case by case.

4. Contact Us

Ascend Leads, LLC (Hue & Hair)
Philadelphia, PA
United States
Email: support@hue-and-hair.com